Reference

Your Rights and Our Legal Commitments

fixmatka operates under terms shaped by the jurisdictions where access is permitted by local law — your account, your data and your interactions with us are governed by…

Jurisdiction-Dependent AccessData Retention PolicyAccount Rights ExplainedUPI & PhonePe Transaction TermsContact Paths for Policy Queries

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How Our Legal Framework Applies to You

fixmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to fixmatka and the services we offer is conditional on local law in your state or territory within India. Where local legislation permits, you may open an account and transact through UPI, Paytm or PhonePe. Our terms are written to comply with applicable Indian regulations,

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and we update them when those rules change. By creating an account, you agree that disputes will be handled under the governing law stated in our full terms document. We do not accept accounts from regions where access is not permitted by law. If your situation
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changes — if you relocate or if local law is amended — your eligibility may be affected, and it is your responsibility to verify this before transacting.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT CHANNELS

Reach Us for Any Legal or Policy Query

If you have a question about our terms, data handling or account rights, our policy support team is available around the clock. Choose the channel that suits you — email for detailed written responses, live chat for immediate assistance and our help centre for documented policy answers.

Team online

Email Support

Send a detailed written query to our legal support address. We aim to respond within 24 hours with a clear, documented answer covering your specific policy or account concern.

Live Chat

Open the chat window on any page to speak with an agent immediately. Live chat is available at all hours and handles account terms, data requests and eligibility questions in real time.

Help Centre

Our help centre documents every major policy area — account rights, data retention, transaction terms for UPI and Paytm, and jurisdiction rules — so you can find answers without waiting for an agent.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Security and Account Control

We take your account security and data privacy seriously. From the moment you open an account, your information is stored with encryption, retained only as long as legally required and never sold…

Data Storage

Account and transaction data is encrypted at rest and in transit. We store only what is necessary to operate your account and comply with applicable Indian regulations, and we delete it once retention periods expire.

Cookie Policy

We use session and analytics cookies to keep your account secure and improve page performance. You can manage cookie preferences through your browser settings; essential security cookies cannot be disabled without affecting login.

Account Security

Two-step verification is available for your account login. We also monitor for unusual access patterns — if we detect a login from an unfamiliar device, we send an alert to your registered email or phone number immediately.

Data Retention

We keep account records for the period required under Indian financial regulations. Once that period ends, records are deleted or anonymised. You may request early deletion of non-mandatory data by contacting legal support.

Your Rights

You have the right to request a copy of the data we hold about you, ask us to correct any errors and object to certain types of processing where local law permits. Submit requests through our email support channel.

Policy Change Notices

When we update our terms or privacy policy, we notify active account holders by email at least 14 days before the changes take effect, giving you time to review and decide whether to continue using the platform.

Frequently Asked Legal Questions

These questions cover the policy areas we hear about most — your data rights, account eligibility, how jurisdiction affects access and what to do if you need us to amend or delete your details.

Yes. Access depends on local law in your state or territory. Where local legislation permits, you may open and use an account. It is your responsibility to confirm that access is lawful in your specific location before registering.

We collect the details you provide during account creation — name, contact information and payment details such as your UPI ID or Paytm number — plus transaction records needed to operate your account under applicable Indian financial regulations.

Yes. Email our legal support team with your account details and a data-access request. We will compile and send you a copy of all personally identifiable data we hold within the timeframe required by applicable law.

We retain account and transaction records for the period prescribed by Indian financial and tax regulations. After that period expires, data is either deleted or anonymised. Non-mandatory data can be removed earlier on written request.

When you close your account, we retain the legally required records for the applicable regulatory period, then delete or anonymise the rest. We will confirm the specific retention timeline by email when you submit your account closure request.

We send an email to your registered address at least 14 days before any material change to our terms or privacy policy takes effect. The updated document is also published on this page with a clear effective date noted at the top.

Reach our legal support team by email or live chat immediately. We investigate data-handling complaints within 48 hours and will provide a written response outlining what happened and what steps we are taking to address it.

Your Rights and Our Legal Commitments

Reach Us for Any Legal or Policy Query

Email Support

Live Chat

Help Centre

Data Handling, Security and Account Control

Data Storage

Cookie Policy

Account Security

Data Retention

Your Rights

Policy Change Notices

Frequently Asked Legal Questions

01 Does Indian law affect whether I can access fixmatka?

02 What data does fixmatka collect when I create an account?

03 Can I request a copy of the data you hold about me?

04 How long does fixmatka keep my account information?

05 What happens to my data if I close my account?

06 How will I know if the terms or privacy policy change?

07 Who do I contact if I believe my data has been handled incorrectly?

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