Reference

Our Terms and Conditions for You

When you open an account with fixmatka and use our platform — whether you are exploring Live Baccarat tables, trying Crash Game, or funding your wallet via UPI…

Applies to all account holdersUPI, Paytm, PhonePe coveredIndia-region specificReviewed periodicallyContact us for clarifications

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What These Terms Actually Cover

fixmatka Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms and Conditions govern the contractual relationship between you and fixmatka from the moment you create an account through to any account closure. They cover how deposits made via UPI, Paytm or PhonePe are processed and held, how withdrawals are requested and verified, what actions

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may lead to account restrictions, and how disputes are handled. Where any part of these Terms conflicts with a specific product rule — for example, a promotion attached to Fishing War or Bingo — the specific rule takes precedence for that product. Your continued use of
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the platform after we publish a revision constitutes acceptance of the updated Terms. We will notify you of material changes via email or an in-platform message before they take effect. These Terms are governed by applicable law in the jurisdictions where access is permitted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TERMS TEAM

How to Contact Us About These Terms

Team online

Email Support

Send your Terms and Conditions queries to our support address. We aim to acknowledge every email within 4 hours and provide a substantive response within one business day.

Live Chat

Our live chat is available around the clock. If you have a question about a specific clause — such as how your UPI transaction is treated under these Terms — start a chat and we will walk you through it.

Help Centre

Our Help Centre carries plain-language summaries of key clauses, including account eligibility, payout conditions for PhonePe and Paytm, and the steps to request an account change or closure.

HOW WE UPHOLD THESE TERMS

Account Security, Data and Your Rights Under fixmatka Terms

Every commitment in these Terms is backed by specific operational processes on our side. Here is how we handle the six areas that matter most to you as an account holder.

Data Handling

We collect only the data required to verify your identity, process UPI or Paytm transactions, and comply with applicable law. We do not sell your personal data to third parties for marketing purposes.

Cookie Policy

Cookies on fixmatka.org maintain your session, remember your language preference, and measure how pages perform. You can manage cookie preferences at any time through the settings panel in your account.

Account Security

Your account is protected by password hashing and optional two-factor authentication. Any suspicious login attempt from an unrecognised device triggers an automatic email alert to you immediately.

Data Retention

We keep transaction records — including PhonePe and UPI deposit histories — for the period required by applicable financial regulations. After that period, data is deleted or anonymised per our retention schedule.

Your Right to Request Changes

You may request a correction to personal data we hold, or ask for a copy of your account data at any time. Submit the request through live chat or email and we will respond within 72 hours.

Who to Contact for Complaints

If you believe we have applied these Terms incorrectly, raise a formal complaint via email with the subject line 'Terms Complaint'. We log every complaint and provide a written resolution within five business days.

Common Questions About Our Terms

These answers address the specific clauses our account holders ask about most. If your question is not covered here, our live chat team can point you to the relevant section of the full Terms document.

Yes. These Terms and Conditions apply to every product on the platform — Live Baccarat, Crash Game, Football Strike, Bingo and all others. Individual game rules may add specific conditions, but these Terms remain the base contract throughout.

If an account restriction is applied before a UPI deposit is settled, we hold the funds securely and contact you within 24 hours. Once the reason for restriction is resolved, your balance is available or returned to your UPI source.

We can update these Terms at any time, but we notify you via email or an in-platform alert before material changes take effect. Continuing to use the platform after the effective date means you have accepted the updated Terms.

Contact us via live chat or email and request account closure. We process closure requests within two business days. Any confirmed balance in your wallet at the time of closure is returned to your Paytm, PhonePe or UPI account.

Eligibility depends on local law. An account may be opened where local law in your region permits access to platforms of this type. We may ask you to verify your identity and location before activating full account features.

We retain identity verification documents and transaction records — including UPI, Paytm and PhonePe histories — for the period required by applicable financial law, after which data is deleted or anonymised per our internal retention schedule.

Send an email with the subject line 'Terms Complaint', describing which clause you believe was applied incorrectly and the transaction or action involved. We log every complaint and deliver a written resolution within five business days.

Our Terms and Conditions for You

How to Contact Us About These Terms

Email Support

Live Chat

Help Centre

Account Security, Data and Your Rights Under fixmatka Terms

Data Handling

Cookie Policy

Account Security

Data Retention

Your Right to Request Changes

Who to Contact for Complaints

Common Questions About Our Terms

01 Do these Terms apply to all games on fixmatka, including Crash Game and Live Baccarat?

02 What happens to my UPI deposit if my account is restricted?

03 Can fixmatka change these Terms without my consent?

04 How do I close my account under these Terms?

05 Who can open an account with fixmatka?

06 What personal data does fixmatka retain and for how long?

07 How do I raise a formal complaint if I disagree with how a Term was applied?

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